Job Alert…

Job Role: Operations Manager

Reporting to: Chief Executive Officer

Responsible for: Project Co-ordinators & Facilitators, Volunteers and Work Placements

Location: Flexible (Lancaster City Centre offices, Home working)

Remuneration: £30000 – £34000 per annum – depending on experience (plus 3% pension contribution)

Annual leave allowance:  25 days per year (plus Bank Holidays)

Working Hours: 37 hours per week, standard office working hours with occasional weekends/evenings

Main purpose

The Operations Manager is responsible for overseeing the design, delivery, and evaluation of Lancashire Youth Challenge’s three core programmes: RESTORE, Time to Breathe, and Rise to the Challenge. This role ensures the smooth and effective administrative and financial operations of the charity and acts as a deputy for the Chief Executive Officer when necessary.

Primary Duties and Responsibilities

Programme Management

  • Lead and manage Project Coordinators & Facilitators, ensuring high standards and budget compliance.
  • Ensure projects are properly documented and evaluated in line with contractual and funding requirements.
  • Serve as the primary contact for partners, clients, referral agencies, parents, and guardians, ensuring effective communication.
  • Collaborate on the recruitment of young participants for all programmes.

Line Management

  • Facilitate regular supervision meetings with Project Coordinators & Facilitators.
  • Manage and facilitate regular team meetings with core and freelance staff.
  • Oversee the management of Volunteers and Work Placements.
  • Hold contractual responsibility for freelancers and visiting practitioners.


  • Oversee daily administrative operations of the charity.
  • Manage external communications, including website and social media.
  • Act as the main liaison with the landlord and attend venue management meetings.
  • Compile robust evaluation documents and impact reports.


  • Support the CEO in preparing financial reports for Trustees, funders, and partners.
  • Manage daily financial tasks, including reconciliation, invoicing, and liaison with accountants and the Treasurer.
  • Help prepare budgets for funding applications and reports.
  • Co-manage the Investor and Sponsor programme.


  • Ensure systems and structures support the Board of Trustees in fulfilling their statutory responsibilities and effectively managing the charity’s affairs.
  • Prepare reports and papers for Trustee and annual general meetings.
  • Work with the CEO and Chair of Trustees on the development and management of a Youth Board.
  • Attend and present at Trustee meetings when required.


  • Attend regular supervision meetings with the CEO.
  • Complete required training in Safeguarding, Mental Health First Aid, and Emergency First Aid at Work.
  • Abide by all company policies and procedures.
  • Report safeguarding concerns immediately to the Designated Safeguarding Officer (CEO).
  • Engage in Continuous Professional Development (CPD) opportunities.
  • Work flexibly, including evenings and occasional Saturdays, to meet the charity’s needs.
  • Assist in delivering other LYC projects and activities as needed.
  • Act as deputy for the CEO when required.

Person Specification

Essential Criteria

  • A demonstrable passion for working with, supporting, and empowering young people.
  • A Level 5 or above qualification (ideally in a relevant subject) or significant work experience.
  • At least 3 years management experience, preferably within the youth charity sector.
  • Proven administrative skills and proficiency with Microsoft Office 365, CRM systems, and accounting tools like Xero.
  • Significant project and people management experience.
  • Experience in managing partnerships with diverse organisations.
  • Excellent communication skills, both verbal and written, and proficiency in online communication.
  • Financial management experience.
  • Understanding of safeguarding policies and procedures.
  • Willingness to be flexible and responsive to the evolving needs of the charity.

Desirable Criteria

  • Experience in the development and management of youth programmes.
  • Proven ability to compile evaluation and impact reports.
  • Marketing experience.
  • Familiarity with budget preparation and financial reporting for non-profits.
  • Experience in managing investor and sponsor relationships

Overview of Lancashire Youth Challenge:

Lancashire Youth Challenge is an award-winning registered charity (1163469) who work with, and support young people aged 11-25 years who live in North Lancashire, Preston, and West Lancashire. We nurture, support, and empower young people to discover their potential, cultivate resilience, and build a foundation for lifelong success.

We deliver three distinct programmes providing physical, creative, emotional wellbeing and outdoor activities including residentials and expeditions designed to provide young people with the tools, skills and resources needed to live happy, healthy, and meaningful lives.

We adopt a strength and asset-based approach to our work with young people, and we encourage the celebration of achievement, youth empowerment, collaborative working, and youth-led practices.

We recognise that all young people have the potential to achieve personal success and gain new skills when given an equitable opportunity, meaningful encouragement, and quality engagement.


Lancashire Youth Challenge envisions a future where every young person in our community possesses the resilience, robustness, and confidence needed to navigate the complexities of life and shape their own destinies.


Lancashire Youth Challenge, nurtures, supports, and empowers young people in Lancashire to discover their potential, cultivate resilience, and build a foundation for lifelong success.


Empowerment: Empowering young people to overcome challenges and craft the lives they wish to lead

Inclusivity: Ensuring all young individuals, regardless of background, have access to transformative experiences.

Equality & Equity: Ensuring our programmes of activity our ‘fit for purpose’ and meet the needs of each participant.

Innovation: Continuously adapting and developing activities to meet the evolving needs of young people in the 21st century.

Collaboration: Embedding collaborative practices into the work of Lancashire Youth Challenge; to ensure high quality delivery of our purpose with young people, communities, and stakeholders.

History of Lancashire Youth Challenge:

Lancashire Youth Challenge began life as an informal partnership between several youth & community organisations in Lancaster with a vision to explore how physical fitness activities, creative arts practice, sports activity, and outdoor adventure activities could be combined into an innovative & holistic programme of participation.

In 2013, we delivered our first project, a long-distance cycle and film making challenge. The challenge was a great success, receiving national interest and we were awarded the Sport England Youth Project of the Year Award at Westminster Palace. In 2014, following consultation with local young people, we facilitated a more ambitious challenge, a six-day cycle from London Bridge to the Eiffel Tower, Paris.

In 2015, Lancashire Youth Challenge become a Charitable Incorporated Organisation, registered with the Charity Commission of England and Wales.

As a testament to the quality of our work and the commitment of our volunteers and trustees in June 2021, we were awarded the prestigious Queen’s Award for Voluntary Service (the MBE for voluntary and charitable organisations).

As of 2024 the charity employs a Chief Executive officer (FT), Project Coordinator & Facilitator (PT), several freelance Project Facilitators and is supported by a team of hard working and committed volunteers.

Find out more information about our work please visit:

How to apply for the position of Operations Manager:

Please email a CV and covering letter (maximum 3 sides of A4), outlining how you meet the role requirements and person specification, along with details of two referees, including your most recent employer to the Chief Executive Officer  – [email protected]


Deadline for submissions: Friday 12th July 2024 (6pm)

Interviews to be held on: Friday 26th July (Lancaster City Centre)

The interview will last approximately about one hour and will provide an opportunity for you to ask questions about the role, our future ambitions and how your experiences and skill set match the role requirements.

If you would like an informal conversation about the role or the application process please contact Guy Christiansen, Chief Executive Officer, [email protected]


Lancashire Youth Challenge is committed to the wellbeing and safety of all children, young people and adults at risk who are under the organisation’s care. It is the duty of all adults at the organisation (trustees, staff, facilitators, and volunteers) to safeguard the welfare of children and adults at risk by creating an environment that protects them from harm, ensuring policy and best practice guidelines are followed, including compliance with statutory requirements.

The successful candidate will be subject to an enhanced DBS check and satisfactory references.

Equality, Diversity & Inclusion:

Lancashire Youth Challenge is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, race, nationality, religion or belief. We particularly welcome applications from people from ethnic minority backgrounds, who have a disability, or who are part of the LGBTQ+ community.

If you have any accessibility needs regarding this application process, such as requiring an audio description of the role, or needing to submit your application in an audio/video format, please contact our CEO to arrange.